Greater Anglia has issued a reminder to anyone wishing to submit views or feedback as part of the public consultation on rail ticket office closures that the deadline is now only a week away – Friday, September 1.
Any comments or feedback on the proposals should be sent to Transport Focus or, where appropriate, London TravelWatch, the statutory rail passenger watchdog organisations, which will receive and review all consultation responses, before providing recommendations on next steps.
Details of the proposals for all Greater Anglia stations involved are available on the Greater Anglia website at: www.greateranglia.co.uk/consult, including the contact details for the relevant passenger watchdog in each case.
Greater Anglia, along with most other train operators, is proposing changes which they say are designed to "improve customer service by providing more flexible roles for staff at stations, which would provide a better service and more assistance for customers".
The proposals have been met with much negativity from the public.
You can sign a national petition here
Check out more information for St Neots and Huntingdon here
Thameslink consultation link here
Greater Anglia says according to its data, most tickets are now bought either online or through ticket machines.
"Given those trends and a world where London Underground has already moved away from ticket offices, and other sectors have also updated their models of service away from the classic desk-based approach, it also makes commercial and financial sense for the rail industry to look at the best approach for the future to ensure customer needs and expectations continue to be met," the rail operator said in a statement.
Jamie Burles, Greater Anglia managing director, said: “The station proposals are aimed at providing a more modern and flexible service for our customers. They reflect the more convenient ways in which passengers are looking to buy their tickets and check travel information.
Comments: Our rules
We want our comments to be a lively and valuable part of our community - a place where readers can debate and engage with the most important local issues. The ability to comment on our stories is a privilege, not a right, however, and that privilege may be withdrawn if it is abused or misused.
Please report any comments that break our rules.
Read the rules here