Just under a thousand train station ticket offices are set to be shut across England, which the Rail Delivery Group (RDG) says is aimed at modernising customer service.
According to the RDG, the share of train tickets purchased from station offices has dramatically decreased from 85% in 1995 to just 12% today.
As part of the consultations on the ticket office closures, train companies across England will engage with passengers to gather their input.
The RDG also highlighted alternative methods of payment, such as tapping contactless cards on barriers, using self-service machines, or purchasing tickets from staff on station concourses or trains when possible.
Train companies are proposing changes to update the railway to how passengers use it today.
— Rail Delivery Group (@RailDeliveryGrp) July 6, 2023
These changes would see staff move from ticket offices and into stations, offering more face-to-face support for customers across the network as a whole.
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The move has seen plenty of criticism from various unions and organisations, and there is some concerns that elderly people could be “digitally excluded”.
Full list of proposed train station ticket office closures
A full list of the proposed train stations where ticket offices will be shut was reported by The Mirror.
You can see the stations below in our interactive map:
Unions and others have warned the closures will lead to more strikes, increased crime rates and more difficult journeys for the elderly and vulnerable.
The Rail, Maritime and Transport (RMT) union has said that it will vigorously oppose the proposals.
Posters are being displayed at nearly all stations across England and on train operators’ websites that invite passengers to take part in consultations on the changes.
After three weeks of consultations, there will be a two-week period of assessment while organisations consider the feedback they’ve received.
The watchdog Transport Focus will then gauge how the move will affect passengers, the staffing levels at stations, and disabled people’s access to stations.
The Government will then have the final say on which ticket offices will close their doors.
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